Support

Getting Started

• Create an Account: Sign up on the Markit web map with your email address or Google account, or download the iPhone app free on the App Store. The Android app is in beta — join the free beta for early access. You'll need to agree to our Terms of Service and Privacy Policy before entering the marketplace.
• Browse the Map: Once signed in, explore the interactive map to discover local farmers, artisans, and small businesses near you.

Account & Profile

• Reset Your Password: Tap "Forgot Password?" on the sign-in screen and enter your email address. You'll receive a reset link within a few minutes. Note: there's a 5-minute cooldown between reset requests.
• Update Your Profile: By clicking on your Avatar image in the top-left of the map view you will bring up a menu, from which you can choose the option to "Edit Profile" to update your display name, business name, bio, avatar, and contact information.
• Delete Your Account: You can permanently delete your account and all associated data from Edit Profile → Account, in the app or on the web. This action is irreversible and will remove your profile, places, products, and inventory. See Deleting Your Data for step-by-step instructions — including how to delete individual places, products, or photos without closing your account.

Places & Products

New to selling on Markit? Our step-by-step producer guides walk you through adding a place, framing photos, syncing Square, and growing with the dashboard.

• Adding a Place: Tap the "+" button on the map to create a new location. Add a name, address, category, and description to help shoppers find you.
• Managing Inventory: Within any place you own, add inventory items with pricing, quantity, and availability status. You can create new products or add existing products. Changes are reflected in real time.
• Product Catalog: Create products in your catalog and add them to multiple places. Product images, UPC/SKU codes, and ingredients are managed at the product level.

Reporting & Safety

Markit enforces a Zero-Tolerance Policy for objectionable content. If you encounter something that violates our Content Standards, please report it:

• Tap the flag or report icon on any place, product, or user profile.
• Select a category and provide a brief description of the issue.
• Our moderation team will review the report and take appropriate action.

You can track the status of your reports from your in-app notification inbox.

Troubleshooting

• Map not loading: Make sure you have granted Markit location access in your iOS Settings > Privacy > Location Services. The app works best with "While Using the App" enabled.
• Can't upload images: Markit requires the iOS "Sensitive Content Analysis" setting to be enabled. Go to Settings > Privacy & Security > Sensitive Content Analysis and turn it on.
• Not receiving notifications: Ensure notifications are enabled in iOS Settings > Markit > Notifications. Also check that you are signed in — notification permissions are requested at sign-in.

Contact Us

If you can't find what you're looking for above, please reach out to our team directly. We typically respond within 1–2 business days.